FAQ

Everything you need to know about ordering, delivery, care, and owning your Luvernia furniture.

How long does delivery take?

Your Luvernia furniture will typically be delivered within 4–5 working days after your order is confirmed.

We will keep you updated and contact you before dispatch. Delivery times may vary slightly during public holidays, promotional periods, or for locations requiring special delivery arrangements.

How much does shipping cost?

Shipping costs depend on your location and the size of your order.

The exact delivery charge will be confirmed before your order is finalized, so you will always know the total cost before making payment.

Where do you ship?

We deliver to most major cities and locations across Pakistan.

Delivery to certain remote areas may require additional arrangements. Contact us on WhatsApp with your city or delivery address, and our team will confirm availability.

Can I choose my delivery date?

Our team will coordinate with you before dispatch and provide the expected delivery schedule.

While we cannot always guarantee a specific date, we will do our best to arrange delivery at a convenient time.

Will the furniture be delivered to my doorstep?

Where possible, your order will be delivered directly to your address. Access restrictions, narrow staircases, apartment policies, or locations that cannot accommodate a large delivery vehicle may require alternative arrangements.

Please tell our team about any access concerns before dispatch.

Products and Materials

Where can I see Luvernia furniture in person?

Luvernia is currently available exclusively through our online store.

We provide detailed product photography, videos, dimensions, material information, and customer support to help you make the right choice from home.

Our team is also available on WhatsApp if you would like help selecting a colour, configuration, or size.

Can I get free colour swatches?

You can contact our team to request information about available fabric swatches.

Swatch availability may depend on the selected fabric, colour, and delivery location. Please remember that colours can also appear slightly different depending on your screen and lighting conditions.

Will the colour look exactly the same as it does online?

We make every effort to represent each colour accurately. However, fabric can look slightly different depending on natural light, room lighting, screen settings, and the direction of the velvet grain.

Small variations are normal and form part of the character of the material.

How is Luvernia different from cheaper alternatives online?

Luvernia furniture is designed around comfort, adaptability, and long-term everyday use.

Instead of focusing only on appearance, we consider the full ownership experience, including:

• Premium upholstery materials

• Comfortable, supportive cushioning

• Removable and washable covers

• Modular and adaptable construction

• Carefully considered proportions

• A durable matte-black metal frame

• Replaceable and maintainable components

Our goal is not simply to create furniture that photographs well. We design pieces that remain practical, comfortable, and useful as your home and lifestyle evolve.

Is the sofa made from velvet?

Yes. Our current sofa collection uses premium velvet upholstery.

The fabric has a naturally changing appearance because the fibres reflect light differently depending on their direction. This creates the soft shading and tonal variation associated with velvet.

Are the covers removable and washable?

Yes. The mattress and cushion covers can be unzipped and removed for cleaning.

Wash them at a maximum temperature of 30°C, zipped closed and turned inside out. Avoid tumble drying, ironing, bleach, and harsh chemicals.

Allow the covers to dry completely before placing them back on the furniture.

What are the cushions filled with?

The back cushions are filled with soft ball fibre to create a comfortable, relaxed feel.

They may need occasional reshaping and plumping to maintain their appearance and distribute the filling evenly.

Care and Maintenance

Can mould appear underneath the mattresses?

Mould is not expected during normal indoor use, but it can develop on any upholstered furniture if moisture becomes trapped and the area is not properly ventilated.

To help prevent moisture buildup:

• Keep the sofa in a dry, well-ventilated room

• Do not place damp covers or mattresses back onto the frame

• Allow all components to dry completely after cleaning

• Occasionally lift and air the mattresses

• Address spills promptly

• Avoid placing the furniture against persistently damp walls

The metal frame can be cleaned with a soft, damp cloth and should be dried afterward.

How should I clean spills?

Gently blot the affected area using a clean, absorbent cloth. Do not rub aggressively, as this can spread the spill and disturb the velvet fibres.

Avoid soaking the fabric or using harsh cleaning chemicals. For difficult stains, contact a professional upholstery cleaner and test any cleaning solution on a hidden area first.

Will the cushions lose their shape?

Soft cushions naturally settle with use. This is normal and does not necessarily indicate a fault.

Regularly plump, rotate, and reshape the cushions to help maintain an even appearance and comfortable feel.

Payments and Discounts

How do I apply a discount code?

Enter your discount code in the designated field during checkout and select Apply.

The discount should appear in your order summary before payment. Only one discount code may be accepted per order unless otherwise stated.

If your code is not working, check that it is still valid and that the products in your cart qualify for the offer. You can also contact our WhatsApp support team for assistance.

Can I pay in instalments or make a partial payment?

Available payment options may vary depending on your order and delivery location.

Contact our team before placing your order to ask about advance payments, remaining balances, and any instalment options currently available.

Is cash on delivery available?

Cash or balance collection options may be available for selected locations and orders.

Because furniture orders are larger and may be prepared specifically for the customer, an advance payment may be required before production or dispatch. Our team will clearly explain the applicable payment terms before confirming your order.

Returns and Order Support

What is your return policy?

We want you to feel confident ordering from Luvernia.

Return eligibility depends on the condition of the product, whether it has been used or assembled, and whether it was produced or customized specifically for your order.

To request a return, contact our support team as soon as possible and keep the product, packaging, and accessories in their original condition. Products showing signs of use, damage, staining, incorrect handling, or unauthorized modification may not qualify.

Any applicable collection, delivery, or return charges will be communicated before the return is arranged.

Can I cancel or change my order?

Contact us as soon as possible if you need to change or cancel your order.

Once production, customization, packaging, or dispatch has begun, changes may not always be possible. Any additional cost resulting from a requested change will be communicated before proceeding.

What do I do if my order arrives damaged?

Please inspect your order when it arrives.

If you notice damage, missing components, or an incorrect item, take clear photographs or videos of:

• The packaging

• The affected area

• The complete product

• The shipping label or order details

Contact us on WhatsApp as soon as possible and avoid using or assembling the affected item until our team has reviewed the issue.

We will assess the situation and guide you through the appropriate repair, replacement, or resolution process.

What if an item is missing from my order?

Check all packaging carefully, as smaller components may be packed inside cushions, covers, or separate boxes.

If something is still missing, contact us with your order details and photographs of everything you received. Our team will investigate and arrange the appropriate solution.

Assembly

Does Luvernia furniture require assembly?

Some products may require light assembly after delivery. Our modular furniture is designed to make setup as simple as possible without requiring specialist tools or technical experience.

The exact assembly requirements will depend on the product and configuration you order.

Where can I find assembly instructions?

Assembly instructions may be included with your order or made available digitally.

If you cannot find them, message us on WhatsApp with your order number and product name. Our team will send you the relevant instructions and assist you with the setup.

Can your team help me assemble the furniture?

Assembly support may be available depending on your location and delivery arrangement.

Please ask our team before dispatch so we can confirm whether assembly assistance can be included with your delivery.

Still Need Help?

Message us on WhatsApp anytime. Our team is available 24/7 to help with products, colours, orders, delivery, and after-sales support.